App Help

If you have a question about any of Cupcake’s deluxe storybook apps or games, we’re eager to help. Are you unclear about how to use them? Would you like some suggestions on how your kids can get more out of them? Is there a problem with how your app or game is functioning? No issue is too small for us to address.

Just fill in the form below and post your question in the “your message” box. Or, give us a call at the number below. We promise to respond quickly. After all, making kids (and their parents) smile is what we love to do. Please see our FAQ (Frequently Asked Questions) area after the form for the answers to many basic questions or chat with a live support representative with the form in the lower right of your browser window.


Your Name (required)

Your Email (required)

Subject

App Name (required)

Device Type (iPhone, Android, etc.) (required)

OS Version

Your Message

You can also reach us at the following

1.866.865.1464


Support FAQ

How do I cancel my iStoryTime subscription on iOS?

How do I cancel my iStoryTime subscription on Android?

My app is stalling out on install on iOS.

My app is stalling out on install on the Nook

My game suddenly closed/crashed on iOS.

My app won’t download.

How do I get a refund?

Support Links

Apple
https://www.apple.com/ca/support/
https://www.apple.com/support/

Google Play
https://support.google.com/googleplay/?hl=en-CA

Nook
http://www.barnesandnoble.com/u/nook-support/379003184/

Nabi
https://www.nabitablet.com/support/products

Amazon
http://www.amazon.ca/gp/help/customer/display.html?nodeId=200127470