If you have a question about any of Cupcake’s deluxe storybook apps or games, we’re eager to help. Are you unclear about how to use them? Would you like some suggestions on how your kids can get more out of them? Is there a problem with how your app or game is functioning? No issue is too small for us to address.
Just fill in the form below and post your question in the “your message” box. Or, give us a call at the number below. We promise to respond quickly. After all, making kids (and their parents) smile is what we love to do. Please see our FAQ (Frequently Asked Questions) area after the form for the answers to many basic questions.
How do I cancel my iStoryTime subscription on iOS?
– Open the Apple App Store app
– From the Featured tab scroll to the bottom of the page
– Tap Apple ID > View My Apple ID
– Enter your Apple ID password
– Tap Manage under the Subscriptions heading
– Turn Auto-Renewal to Off for iStoryTime
How do I cancel my iStoryTime subscription on Android?
To cancel auto-renewal, visit your subscriptions page on Google Wallet to see when a subscription will be renewed. From here you can cancel your subscription to iStoryTime.
My app is stalling out on install on iOS.
Step1: reboot device.
Step2: tap and hold the icon until it shakes
tap the X button and uninstall
go back to testflight and start the install again
My app is stalling out on install on the Nook
Nook Color will stall on install if there is a space issue on the unit. B&N recommends the following steps:
1: Make sure your Nook Color has the latest firmware version (1.4.3). If it isn’t, you won’t be able to download and install apps.
2: Archive any game apps user isn’t using. Archiving apps like Calendars or Notepads – No, because data gets deleted.
3: Restart Nook.
4: Install App.
5: If you purchased the app from a computer, you’ll need to plug your Nook Color in and sync it.
My game suddenly closed/crashed on iOS.
The issue you’re describing is most likely a result of overloaded memory on your iPad. Here are a few thing you can try to clear up memory:
1. Close all open apps on your iPad
2. Soft-reset your iPad
3. Hard-reset your iPad
My app won’t download.
Soft-reset your iPad
The instructions are located here: http://www.google.com/url?q=http%3A%2F%2Fwww.technipages.com%2Fipad-perform-softhard-reset.html&sa=D&sntz=1&usg=AFQjCNFQ8WjfZm4wA5EEXqMMhUlMgHoShg
If that does not work, you will need to contact the support service of the market you purchased the app from.
How do I get a refund?
A refund has to be sought through the app store the application was purchased from, except for Google Play. For Google Play, send a support ticket to us via our support page with you information.